Frequently Asked Questions - FAQ

Page updated on the 05/08/2022

Your summer in Bibione is about to begin and do you still have some questions to anjoy your stay with us?
Here you will find the answers to the most frequently asked questions we receive from our Guests:

1. Should I need to present the Green Pass to enter the resort?

The obligation of the Green Pass expired on 1 May 2022. Access to all accommodation facilities, indoor and outdoor restaurant services will be allowed without exhibiting any type of certification. 

Access to resort as a daily visitor, for enjoying the water park or eating at the restaurant is allowed again. An ID card will be withheld at the reception for the entire day. Entrance is upon payment. 

2. What should I do to travel to Italy?

Since the 1st June 2022 the green pass is no more required to enter in Italy from EU Member States and other foreign countries.

More information are here:  

Minister of Health website

 If you are required to present a Covid-Test to re-enter your country you can reserve your test at the Bibione Therme Center.

3. Am I allowed to enter the villaggio’s restaurants, if I don’t have the Green Pass?

Yes, the Green Pass is not required. 

4. Do I have to use the mask inside the resort?

From 1 May 2022, the obligation to wear the mask indoors expires. However, the Ministry of Health strongly recommends its use. As we do care about your safety, we will continue to wear it. 

What you can do for us

When you are in contact with our employees, at the reception rather than at the bar or restaurant, you could wear a mask: this would help us a lot to protect the health of our staff. The mask is also appreciated when you are near the buffet at the restaurant.
If you have symptoms potentially associated with Covid, wear the FFP2 mask and report it to the reception.

We suggest you to always be equipped with a protective mask in your pocket, so you will always be ready if you need to enter an elevator, for example, or if you are in the midst of many people. 

5. Will the pools be running?

Of course, the most beautiful water Park of Bibione awaits you!
Here some new rules to follow:

  • the entrance to the tanks and slides will be manned by our staff to regulate the flow and ensure the distances, for the enjoyment and serenity of all guests;
  • it is NOT necessary to use a bathingcap!
  • during spring time, the tanks of the water park will open gradually, depending on the number of guests in the resort and outside temperature. The tanks open to the public are kept at a temperature ranging from 20°C to 28°C. You will find the list of open tanks in the next paragraph. 

 

6. Which services are running?

The openings of the services inside the resort are scheduled with a differentiated calendar. Here is the updated list of services:

Bancomat – ATM

Bazar (Saturday, Sunday and Monday from 8.00 to 21.30 –  the other days 8.00-13 and 15.30-21.30)

Bibo’s Cafè (next to the Reception, opening time 7.00-23.00)

Bibo’s Grill Bar (operating during evening entertainment)

Bibo’s Pool Bar (it follows the opening time of the water park)

Bicycle and golf car rental

Entertainment

Gym, with personal trainer (everyday 10:00-13:00 and 15:00-18:00, saturday closed

Junior Club

Laundry self-service

Mini-Club 

Restaurant “Al Mare” (opening time: 12.00-14.30 and 18.00-22.00)

Restaurant “Al Villaggio” (opening time: 8.00-10.00, 12.30-14.00, 19.00-21.00)

Restrooms Camping 1

Restrooms Camping 2

Restrooms Camping 4

Restrooms Camping 5

Restrooms Camping 7

Supermarket (opening time: 7.30-20:30)

Train is running

Water Park:
Family Pool with mushroom
Faro Pool with the red slide
Fun Pool with the yellow slide
Relax Pools with whirlpools 
Trifoglio Pool (the “Big Bucket” is running) 
opening time: water park 10:00-19:30, Fun and Family pools 9:30-18:30

7. Will entertainment be operating?

The entertainment team of the Villaggio Turistico Internazionale awaits you!
Together with them we have designed a new form of entertainment, which looks to the future but starts from the key principles on which the Anima Vera Animation is based: : involvement, activities for young and old and above all, a lot of fun!

Which are the methods of accessing to the activities? Entertainment activities are open to all our guests. You can book them in advance thanks to the Bibo App, or you can present yourself at the meeting point.  
The Green Pass is not required to access the entertainment program. The activities take place for the most outdoors.

Which activities are available?
Labs for children, fitness activities, individual and group sports, evening entertainment. 

Click here to login to the  the BiboApp and discover the program! 
Are you already in Resort? You can consult the program on the TV channel n. 500 inside your accommodation and in all the public spaces TV inside the Resort. The bulletin boards with the program are available at the Private Beach, Restrooms n. 1, Mini-Club/Laundry, Tennis pitch.  

8. How will be the beach managed?

For describing the use of the beach we have created a special page,  you will find all the updated information there.

9. What should I do at my arrival in the resort?

Come to the reception and do the check-in operations as soon as you arrive:

  • only one member of the family can enter the Reception
  • bring with you the identity documents of all you family, including children (passport, identity card or driving license, the tax code is not valid).
  • bring the vehicle’s number plate and a credit card with you to pre-authorize the accommodation.

A couple of days before your arrival you will receive an e-mail to make the ONLINE CHECK-IN, this will allow you to personally scan the documents and enter the necessary data from the confort of your home.

10. How are the restaurants managed?

The Restaurant “Al Villaggio” currently provides an assisted buffet for those who have booked one of our meal plan (breakfast – half board or full board). A wonderful buffet awaits you and you can choose from delicious appetizers, first courses based on fish or second courses inspired by both local tradition and international cuisine.
We have taken all possible precautions to allow you to enjoy good food without worries. We will continue to have special attention for food intolerances and we will be able to offer delicious alternatives for celiacs, vegetarians and vegans.
It is possible to enjoy your meal also with the “à la carte” menu, in this case we offer table service.

The Restaurant “al Mare” will be ready to welcome you for the lunch and dinner with menu a la carte, pizzeria and for cafeteria service.
The other Resort’s dining points will offer “a la carte” menu with table service.

Try the Take Away & Delivery Service!

Taste our specialties in the privacy of your accommodation, the Restaurant “Al Villaggio” have  the Take Away & Delivery service too.
With your smartphone you can book your meal comfortably lying under the sun umbrella and then you can decide if you prefer to go at the restaurant for the picking up or if we deliver it to your accommodation.
– this type of service is not compatible with meal packages (breakfast, half board, full board) –

TRY THE SERVICE

How do I consult the restaurant or bar menu?

The menus will be accessible directly from your smartphone (click here). Near the restaurant and on the tables you will find the QR CODE to be photographed with the smartphone. The menu will appear directly on your phone.

Do I have to wear a mask inside the restaurant?

The mask is not mandatory, but we will appreciate it if you are at the buffet. 

Can I drink something over the counter?

Consumption at the counter is allowed.

Is it possible to reserve a table at the restaurant?

Yes, reservations are strongly recommended, as there cannot be more customers inside the venue than there are seats.
It is possible to add breakfast, half board and full board to your booking in advance calling us or at the reception at the check-in (the service is upon availability).

To reserve your table at the Restaurant “Al Villaggio” call +390431442630.
To reserve your table at the Restaurant “Al Mare” call +390431442626.

11. Is the cash payment method allowed?

Yes, it is possible to pay in cash even if electronic payment is favored. We remind you that our cash desks are enabled for contactless payments with bancomat, with Apple Pay / NFC and with credit cards Maestro, MasterCard, CartaSì, Eurocard, Visa, America Express.
The Italian legislation allows payments with cash only for amounts less than € 1.999,95. We don’t accept checks.

You can pay in restaurants and caffeterias inside the resort with your smartphone!
Ask for the activation at the Reception upon your arrival. It’s easy and it’s free.

12. How the VTI Train works

The service that adults and children love so much, the VTI Train is operating.

Please, we will need your precious cooperation to respect the flow of people going up and down the train.

You will find the timetable and the route of the train posted at the departure station, right in front of the reception.

13. I would like to make my reservation but still have some doubts?

If you are not sure whether to book or not, we inform you that you have up to 14 days before arrival to do cancell you reservation without loosing your down deposit. We suggest you to read or cancellation policies.
We also offer you the possibility to take out INSURANCE to cover your deposit from any accident, sickness or difficulty. 

Haven’t you found the answers you were looking for?

We are always at your disposal for any request, curiosity and detail. Our booking office is open every day from 8.30 to 19.00, you can contact our team without fear in order to leave for your next holiday in total tranquility.
Our Telephone number is  0431 442611 or you can use the contact form to contact us by e-mail.