come ci prenderemo cura di voi 5

Page updated on the 23.07.2020
Measures valid from the 10th July, pending new provisions

Frequently Asked Questions - FAQ

Your summer in Bibione is about to begin and do you still have questions about the measures connected to Covid-19? Here you will find the answers to the most frequently asked questions we receive from our Guests:

1. Are all the pools open?

Of course, the most beautiful waterpark of Bibione awaits you!
This year, however, there are some new rules to follow:

The slides will be manned by our staff to regulate the flow and ensure the distances, for the enjoyment and serenity of all guests.

Is it possible and safe to swim in the pool? Yes, the chlorine contained in the swimming pool water is constantly monitored. The crowding density in the tank is calculated with an index of 4 sq. of water surface per person.

2. Which services there are now in use?

The starts of the services inside the Village are foreseen with a different calendar. Currently you will find for you:

Bancomat 
Bathroom Camping 1 
Bathroom Camping 2 
Bathroom Camping 4
Bathroom Camping 5 - soon available
Bazar 
Bibo's Beach Bar is not available, but the bars of the other establishments nearby are in use
Bibo's Cafè (near the reception)
Bibo's Grill Bar 
Bibo's Pool Bar 
Bicycle and golf car rental 
Entertainment 
Gym 
Junior Club 
Mini-Club 
Self-service laundry 
Supermarket 
(timetable: 7.30-13.00, 16.00-20.00)

Restaurant “Al Mare” 
(bar timetable: 10.00-12.00 - restaurant/pizzeria timetable: 13.00-15.00 and 19.00-21.00)
Restaurant “Al Villaggio” 
(timetable: 8.00-10.00, 12.30-14.00, 19.00-21.00)
The train of the resort 

Waterpark:
  - Family Pool with mushroom - soon available
  - Faro Pool with the red slide
  - Fun Pool with the yellow slide
  - Relax Pools with whirlpools 
  - Trifoglio Pool (the “Giant Bucket” game will be soon available)

3. Which security measures have you taken?

Those who already know us know that we have always invested a lot of energy in cleaning and sanitizing environments. Our operating standards, adopted since 1990 and certified by TÜV, are continuously updated and provide for constant inspections. The truth is, that we have always done it:

  • cleaning the common areas, bathrooms, handles over and over again is a routine for us
  • we use dedicated cloths to clean each room and certified alcohol-based detergents

This year we have put many sanitizing gel dispensers in the common areas. And before your arrival, we sanitize the accommodations using disinfection cleaning agents and also ozone or hydrogen peroxide sanitation systems.

As for social distancing, you will find sun umbrellas and sunbeds positioned according to the provisions, our staff will pay attention to make sure that everyone respects the distances and no gatherings are formed and will sanitize surfaces and materials every time they are used.

4. Entertainment is operating now?

The entertainment team of the Villaggio Turistico Internazionale awaits you!
Together with them we have devised and implemented a program to be carried out in complete safety, in full compliance with the rules and social distancing. A new form of entertainment, which looks to the future but starts from the key principles on which the Anima Vera Animation is based: : involvement, activities for young and old and above all, a lot of fun!

Which are the methods of accessing to the activities? All entertainment activities are preferably by reservation and with a limited number, in order to guarantee distance and safety for guests and operators.

BiboApp

Which one are possible to do? From now, all the activities are possible, including teamwork. Our Animation Team is ready to welcome you with labs for children, fitness activities, individual and group sports, evening entertainment. Soon you can play again beach volleyball on the beach! 
Are you curious to discover our program in advance?
Download the BiboApp! 
Download for Apple                                 Download for Android

5. How is the beach managed actually?

For describing the use of the beach we have created a special page with all the information and news for 2020.
We remind you that our staff are equipped with safety devices (masks). The toilets and the material will be sanitized frequently as provided by the ministerial provisions.

 

In addition to the top 5 of the most frequently asked questions, here you find other information useful to make the most of your holiday at the Villaggio Turistico Internazionale.

 

The anti-Covid-19 prevention strategy is based on three simple fundamental principles: 1) use of the mask; 2) personal hygiene; 3) social distancing of at least one meter.

When should I wear the mask?

The guidelines of the Veneto Region establish that we are required to wear the mask in all indoor spaces accessible to the public and in all those occasions where it is not possible to continuously guarantee the maintenance of the interpersonal safety distance. The only exceptions are children under the age of 6 and people with disabilities that are incompatible with the continued use of the mask. The use of the mask is not necessary during sunbathing and when you go into the water (paying always attention to the minimum distance of one meter), the obligation exists in all other cases.

When should I wear the gloves?

Gloves are no longer needed, also in the supermarket, but we will ask you to sanitize your hands with alcohol-based gel.

 

To carry out the check-in operations on arrival, it will be enough that:

  • only one member of the family enters at the Reception
  • bring with you the identity documents of all the Guests who will stay in the resort, including children (passport, identity card or driving license, the tax code is not valid).
  • also bring the vehicle's number plate and credit card with you to pre-authorize the accommodation.

For the safety of all, we have introduced stations equipped for SELF CHECK-IN at the Reception, which will allow you to personally scan the documents and enter the necessary data independently and safely. Our staff will still be at your disposal and will assist you in the process. To minimize your waiting at the Reception, we invite you to PRE CHECK-IN ONLINE from the comfort of your home (it will be available soon). Our system will send you an email a few days before arrival to carry out the procedure.

 

In the camping area you will find everything as it has always been, the pitches are the same as always. Our staff has been trained to help you to place tents, caravans or campers in the correct way: the mobile means of overnight accommodation for guests must be positioned inside delimited pitches, in order to guarantee compliance with the distancing measures between the various crews, however not less than 3 meters between the two entrances of the housing units, if frontal. The spacing of at least 1.5 meters must be maintained even if accessories or appliances are used (e.g. tables, chairs, sun loungers, deck chairs).

 

In our restaurants you will find the usual high quality. The way of service will be different, but the value will be the same as always. We have taken all possible precautions to allow you to enjoy good food without worries. The Restaurant “Al Villaggio” actually works with a menu “a la carte”: our staff will serve you dishes while you will be comfortably sitting at the table. We will continue to have special attention for food intolerances and we will be able to offer delicious alternatives for celiacs, vegetarians and vegans as we have always done. The buffet service will be re-introduced upon a greater number of guests inside the resort. The Ristorante “al Mare” will be operating for the lunch shift with restaurant and pizzeria menu and for cafeteria service. The other Resort's dining establishments will continue to offer “a la carte” menu with table service.

Try the Take Away!

Taste our specialties in the privacy of your accommodation, we have actually enhanced the Take Away service: you will be able to order at the restaurant whatever you like from our menu and bring it at your accommodation or camper!

How do I consult the restaurant or bar menu?

The menus will be accessible directly from your mobile phone via QR CODE. Near the restaurant and on the tables you will find the sign with the code to be photographed with the smartphone. The menu will appear directly on your phone.

Do I have to wear a mask inside the restaurant?

Inside the restaurant, customers must wear a mask whenever they are not sitting at the table.

Can it be consumed over the counter?

Consumption at the counter is allowed only with interpersonal distance of at least 1 meter between customers.

Is it possible to book the restaurant?

Yes, reservations are strongly recommended, as there cannot be more customers inside the venue than there are seats. We remind our Guests that it is always possible to add breakfast, half board and full board to your booking. To book in comfort, call the telephone number Restaurant at the Village: 0431 442630.

 

Yes, it is possible to pay in cash even if electronic payment is favored. We remind you that our cash desks are enabled for contactless payments with bancomat, with Apple Pay / NFC and with credit cards Maestro, MasterCard, CartaSì, Eurocard, Visa. The Italian legislation (Legislative Decree 201/2011) allows payments with cash only for amounts less than € 1,999.99. We don't accept checks.

 

With the new provisions issued by the Veneto Region, we have reactivated the service that adults and children love so much, the VTI Train!
What will the modalities be? All passengers must wear a mask and disinfect their hands before boarding. At each change of passengers our staff will sanitize the seats, this may take a few minutes of waiting between departures, but we are sure that you will appreciate our commitment to the safety of all. Please, we will need your precious cooperation to respect the flow of people going up and down the train.

 

If you are not sure whether to leave or not, we advise you to wait before cancelling your booking: you have up to 7 days before arrival to do it. Every day the situation improves, and the restrictions could be only a memory in a few weeks. Come back to see us on this page in a bit to read the updates. If you want to book, discover our offers and choose the best solution for your outdoor holiday!

 

Haven’t you found the answers you were looking for?

Many say that it will be a special summer, we fully believe that it will be a particularly sought after, desired and ... finally arrived summer.
We are always at your disposal for any request, curiosity and detail. Our booking office is open every day from 8.30 to 19.00, you can contact our team without fear in order to leave for your next holiday in total tranquility.
Our Telephone number is +390431442611 or you can use the contact form to contact us by e-mail.