Cancellation Policy

DOWN PAYMENTS

The reservation is considered confirmed only after the receiving of our confirmation letter and the receiving of the full down payment of the requested amount within the period of payment indicated in our reservation letter. The Management reserves the right to refuse down payments that arrive after the final payment date (as indicated in the reservation letter). The tourist taxes must be paid on the arrival date while handing over the keys.

For VILLAS, APARTMENTS AND CARAVANS the amount of down payment (art. 1385 cc) consists of 50% of the total price of the stay.

For CAMPING pitches the down payment (art. 1385 cc) amount is € 150,00 including VAT (€ 30,00 of the sum will be kept as reservation costs and should be considered as an additional expense besides the costs of the stay).

PRE-DOWN PAYMENTS

From the first working day of January of the current year it is possible to make a reservation for the year that follows. For all the accommodations a pre-down payment of € 100,00 is asked. That same reservation will be definitively confirmed with the receiving of the rest-down payment within the indicated period of payment, that will be sent simultaneously with the new price list. For the reservations of pitches a down payment of € 150,00 will be asked.

PAYMENTS

Can be made with:

  • Bank transfer: transaction fees charged by bank must be paid by you and should not be deducted from the requested amount. It is very important to specify the reservation number in the “Reason for payment” field: booking n. [xx]
  • Accepted credit cards are VISA and MASTERCARD, online payments can be done through our secure website.

We remind our guests that the Italian Law (D.L. 201/2011) states that for each individual reservation there can only be paid an amount of € 2.999,99 in cash. For a payment of an amount that is equal to or higher than € 3.000,00 an alternative payment method is required, such as credit card (Maestro, MasterCard, CartaSì, Eurocard, Visa – not accepted are Diners and American Express), debit card or bank transfer.

DAMAGE DEPOSIT

During the check-in procedure there will be asked a € 100,00 deposit in cash or with credit card (through pre-authorization) for each type of accommodation (pitches excluded). This deposit will be returned on the departure day after an inspection of the accommodation by our staff. We accept communications relating to any shortcomings of the accommodations not later than 12 hours after arrival. We ask our guest to report any broken and/or damaged articles immediately at the reception. Broken and/or damaged items, not caused by Villaggio Turistico Internazionale, must be paid according the price list.

CANCELLATIONS

Cancellations are only accepted in writing via mail, fax or e-mail referring to an IBAN and BIC/SWIFT number of an account that is related to the reservation. The transferred down payment that serves as a confirmation will be refunded if the cancellation is communicated to Villaggio Turistico Internazionale up to 30 days prior to your planned arrival. In case of a cancellation of an accommodation € 50,00 will be withheld as administration costs and for pitches the reservation costs of € 30,00.

The entire reserved period of stay must be paid regardless of late arrivals or early departures. In case of no arrival or no communicated late arrival before 10 o’clock the day after the booked arrival day the total down payment will be withheld and the booking will be considered cancelled. In no case reimbursements will be made for early departures. The Rules and Regulations are displayed at the entrance of Villaggio Turistico Internazionale. Entering the Village implies full acceptance of the rules.

CANCELLATIONS OF A PRE-RESERVATION

Cancellations of pre-reservations are only accepted in writing via mail, fax or e-mail referring to an IBAN and BIC/SWIFT number of an account that is related to the reservation. In case of a cancellation before the 31st of December of the year in which the reservation was made, there will be withheld € 50,00 for accommodations as administration costs and for pitches the reservation costs of € 30,00. In case of a cancellation after this date the whole transferred amount will be withheld.

 

Download Cancellation Policy