FREQUENTLY ASKED QUESTIONS
In this section you will find the most commonly asked questions.
1. The easiest and best way to get a quotation is with ourBOOKING ON LINE: search your preferred period and the system will show you all the accommodations available, the total amount and the services included. Choose the best solution for you and make your booking at the best price with the guarantee of a secure and confidential payment with credit card.
2. E-mail: fill in the form and ask for your quotation. We receive a lot of emails in a day, usually we answer in 48 hours.
3. At the phone: this is the fastest way, but you will not receive a written quotation. Our Team is always ready to help you to choose the best solution for you!
Important: quotations are non-binding offers: any reservation has been made yet. Accommodations remain on free sale until we receive a definitive answer from you.
- ON LINE from our web site, a credit card is needed as guarantee
- EMAIL if you already have your quotation, you ask you to answer to the email and we will proceed with the reservation (in case of last availability, we suggest you to call us at the phone as soon as possible)
- TELEPHONE, our Team will be happy to help you and make the booking for you
Within 48 hours following the booking, our system will send you an email with a link to enter your personal account. In your personal area you will be able to control the reservation status, make payments, read the correspondence with our Team. The booking has an expiry date, to confirm the reservation we will need a down payment that consist of 50% of the total amount within that due date. Village policies don’t recognize the “reservation in option”.
Is it possible to change your reservation (arrival/departure dates or type of accommodation) up to 30 day before your planned arrival. Changes are subjected to availability. Every change has a cost: € 50,00.
We will accept only written cancellations (you can send us an email, a fax or a letter). For further information please visit the page cancellation policy
Your reservation will be confirmed as soon as we receive the down payment (Article 1385 of the Italian Civil Code, caparra confirmatoria). In case of non-payment within the expiry date written in the booking letter, the reservation will be cancelled. To control the status of your reservation or to make a credit card payment you can use your Personal Account.
Payments can be done using one of these methods:
• Bank transfer: Intesa Sanpaolo Spa – Beneficiary: Villaggio Turistico Internazionale Srl Beneficiary Account Number (BAN): IT55 D030 6936 2910 7400 0082 110 – BIC Code: BCITITMM (Please note that transaction fees charged by bank must be paid by you and should not be deducted from the requested amount). It is very important to specify the reservation number in the “Reason for payment” field: booking n. [xx]
• Credit card (Visa or Mastercard) making the login on your personal account "My account"
You can add, change or remove optional services up to 7 day before your planned arrival. This can help us to better organize services and make your holidays more comfortable. For example, you can ask for full board, add the Formula Vacanza Serena package, reserve your personal sun umbrella in the first rows on the beach and many other things. How to do it? You can call us at the phone or write us an email, the only thing we will ask you is your reservation number.
Thanks to Allianz – Global Assistance, you can protect your holidays in case of delay, cancellation and interruption for sickness or accident of you or a family member, difficulties in reaching the village. To have more information and get your quotation VISIT THIS PAGE
“My Account” is your personal area on our web site, created to let you manage your reservations in an easy way. You will be able to pay your stay with credit card, add or change optional services, read or download your quotation and confirmation letters, save your time making the check-in online (vai alla sezione) . Enter your personal area from HERE At the first access you need to create your account with Username and Password. If the system goes in error, you can reset your password with the button “Password forgotten?”.
Save your time the arrival day: a few days before your holiday starts, make the check-in online. Enter your personal area and register all participants. This will facilitate the registration practice.
The damage deposit is required for all types of accommodation (not for camping pitches). During the check-in we will ask you to give us € 100,00 in cash or with credit card (it is only a pre-authorisation). The departure day, before you leave, our staff will inspect the accommodation. If any damage has been reported, you will have your money back. We kindly ask our guests to report immediately any broken or damaged article founded in accommodation, we will accept notifications up to 12 hours after arrival.
ACCOMMODATION The main reception is open every day from 8:00 till 20:00. Key delivery for any accommodation is guaranteed from 4.30 pm but you can arrive at any time you want. We suggest you to make the check-in as soon as you arrive in the village: the beach service, swimming pools and parking are available from 10:00.
CAMPING PITCHES The camping reception is open every day and works 24 hours a day. Pitches are available from 11:00 o’clock. Camping gates are open from 7:00 till 23:00. In the afternoon we have a silence pause, from 13:00 till 15:00. During these pause no vehicles can enter or exit. We kindly remember that you should always avoid activities that can disturb other guests. During the Silence Times it is important to keep the high level of quiet possible.
As soon as you arrive you can refer to the main reception to make the check-in. We will ask you:
- Identity cards or passports of ALL guests (one will be held till the total amount of the stay is paid)
- The confirmation letter with the booking number (you can show the letter from your smartphone)
- The car plate number
- The damage deposit of € 100,00 in cash or with credit card – read “Damage deposit” section vai alla sezione cauzione
You will receive your village wristbands, a check-in document with all information about your stay, the Wi-Fi password, the parking coupon for your car, the number of your sun umbrella on the beach and the accommodation key (guaranteed from 16:00 o’clock).
If your arrival is expected after 20:00, you can make the registration and get your accommodation key at the camping reception. We would like to remind you that camping gates will close at 23:00, if your accommodation is in that area you are not allowed to enter with your car. Cars and campers can be parked outside for the night and enter after 7:00 o’clock.
Accommodation and parking must be left before 10:00 o’ clock.
Camping pitch must be left before 11:00 o’ clock.
If you are planning to leave early in the morning or during the night (when the main reception is closed, from 20:00 till 8:00 o’ clock), we kindly ask you to inform our reception staff the day before departure before 18:00 o’ clock. Our staff will explain you how to proceed. Important notice: camping gates are closed from 23:00 till 7:00 o’ clock. You need to park your car outside the gates. The damage deposit will be refunded soon after the inspection. Inspection can be made at any time during the night.
The resort offers you a variety of services that will make your holiday a truly unique experience. You will find a bazar and a well-stocked supermarket, two restaurants and four cafeterias, a coin laundry, a car wash, a cinema and a theatre for the evening entertainment, playgrounds and mini club for kids. Guests have always free entrance to beach and pools and can rent sun umbrellas and sun beds.
The VTI CARD is a rechargeable virtual credit card that allows you to forget coins and money while you are spending your holidays with us. Charge it at the reception at the beginning of your stay or any time you want and take advantage of the Village’s catering services (supermarket and bazaar are excluded). Using the card is free of charge, ask at the reception.
We care about families’ needs, that’s why we thought of some special services that will make their holiday more comfortable and make them feel like at home. Our camping toilettes are built with a special area for kids and are all equipped with changing tables. You can have a bedrail guard for free and at the restaurant ask for children’s chairs. A special package is available: with only € 50,00 at one-time you can have 1 baby cot, 1 high chair for meals, 1 bottle warmer. Daily rent of a stroller is € 1,50. Ask at the reception staff at the check-in time.
Our resort joins the project "Alimentazione Fuori Casa" (Eating Out) realized by the AIC - Italian Celiac Association. Our Restaurant "Al Villaggio" is certified by the AIC to meet the needs of all celiac guests. Our menus are custom-made, with high quality products, prepared using kitchenware, home appliances and countertops strictly free from any possible source of contamination: be healthy and feel free to taste your meal! Who should you speak to? We suggest you to inform our reception staff at least one week before your arrival, this gives us the opportunity to better organize your meals.
If you were unable to find the answer to your question,